Shipping FAQ

 

+ How does Frönen ship?

Each shipment of Frönen is sent in sustainable, insulated containers via 2-day or 3-day shipping. Each box is filled with dry ice to ensure everything stays frozen from our freezer to yours.

We recommend choosing 2-day shipping to prevent melting. Unless caused by unforeseen circumstances, we cannot refund melted product.

CAUTION! Dry ice is used to ensure Frönen stays frozen, but the dry ice can reach temperatures of nearly -110°F! Please be careful when handling dry ice and do not touch it directly. Dry ice will naturally dissipate in well-ventilated areas.

+ How much does shipping cost?

Shipping is charged as a flat rate based on your state. Because Frönen may melt, we recommend choosing 2-day shipping to prevent melting. 3-day shipping is available in some states, but we cannot guarantee Frönen will not melt.

+ When will my order arrive?

All orders are shipped using 2-day or 3-day service. Deliveries will be made Monday through Friday.

After your order is placed, you will receive a confirmation email. Once the order is shipped, you will receive an additional email with a tracking number.

In cases of shipping delays, deliveries may be made on Saturdays, but you will be notified beforehand.

If an order is placed after 12:00pm CT on Wednesday, the delivery will be made the following Monday.

+ Can I cancel or modify my order?

If changes need to be made to your order, contact us at info@eatfronen.com.

Once your order is placed, it will be processed and packed the following morning. All modifications must be sent to us before 6:00am CT of the following morning after your order is placed.

+ What is your return policy?

All sales are final.

If there was a problem with your shipment and Frönen didn't arrive perfectly frozen, contact us at info@eatfronen.com and we will reship your order for free.

+ Can I order more than 6 pints?

If you are interested in ordering more than 6 pints at a time, please contact us at info@eatfronen.com.

+ Are the shipping boxes recyclable?

The cardboard boxes and linings we use are recyclable. The insulation itself is biodegradable and made 100% from plants!