Shipping FAQ

 

+ How does Frönen ship?

Each shipment of Frönen is sent in sustainable, insulated containers via 2-day shipping. Each box is filled with dry ice to ensure everything stays frozen from our freezer to yours.

We are only able to ship to the continental United States, not Alaska or Hawaii at this time.

CAUTION! Dry ice is used to ensure Frönen stays frozen, but the dry ice can reach temperatures of nearly -110°F! Please be careful when handling dry ice and do not touch it directly. Dry ice will naturally dissipate in well-ventilated areas.

+ When will my order arrive?

All orders are shipped using 2-day service. Deliveries will be made Monday through Friday.

Orders are fulfilled Monday through Wednesday. If an order is placed after 12:00pm CT on Wednesday, the order will be fulfilled the following Monday.

After your order is placed, you will receive a confirmation email. Once the order is shipped, you will receive an additional email with a tracking number.

In cases of shipping delays, deliveries may be made on Saturdays, but you will be notified beforehand.

+ How much does shipping cost?

Shipping is charged as a flat rate for all states. Shipping is $20 when you order 4 pints, $15 when you order 5, and $10 when you order 6.

+ Can I cancel or modify my order?

If changes need to be made to your order, contact us at info@eatfronen.com.

Once your order is placed, it will be processed and packed the following morning. All modifications must be sent to us before 6:00am CT of the following morning after your order is placed.

+ What is your return policy?

All sales are final.

If there was a problem with your shipment and Frönen didn't arrive perfectly frozen, contact us at info@eatfronen.com and we will reship your order for free.

+ Can I order more than 6 pints?

If you are interested in ordering more than 6 pints at a time, please contact us at info@eatfronen.com.

+ Are the shipping boxes recyclable?

The cardboard boxes and linings we use are recyclable. The insulation itself is biodegradable and made 100% from plants!